Corporate Social Responsibility and Sustainability Policy

Introduction 

At CloudCapcha, we acknowledge that running our business has an effect on society. In particular, we have a responsibility to our clients, our employees, our staff and contractors as well as the broader community in which we operate. 

We are committed to taking responsibility for our actions and encouraging a positive contribution towards improving standards for our clients and employees, minimising our impact on the environment and improving the quality of the local community. 

By putting CSR into practice, we are committed, wherever possible, to:  

  • Conducting ourselves responsibly and in an ethical manner; 
  • Creating a positive and supportive working environment; 
  • Supporting local communities; 
  • Improving service levels to clients; 
  • Acting fairly in our dealings with suppliers and other third parties; 
  • Minimising the impact on our environment. 

Communication 

We communicate this policy to our staff, clients and other stakeholders by means of our website, publicity materials, internal memos and training to seek to raise awareness of any negative impacts of our business and methods to reduce them. 

Responsibility and Review 

The CEO, Phil Lowe, has overall responsibility for our CSR strategy and for implementing this policy. They have a key role in ensuring the systems and controls we have in place are effective. 

All members of staff have a role to play in complying with our CSR objectives and are encouraged to make further suggestions in relation to initiatives we could undertake. If anyone has a suggestion, they should contact info@cloudcapcha.com. 

We are fully committed to the highest possible standards of openness, honesty and accountability. In line with that commitment, we actively encourage all staff members who have serious concerns about any real or perceived departure from the high ethical standard that we set to voice those concerns openly.  

We are committed to ensuring our policy remains effective. As part of our ongoing commitment, this policy is reviewed at least annually to verify its effective operation. Records of the reviews are maintained, and any necessary amendments are made to the policy, as appropriate.  

Our CSR Principles 

Our conduct 

  • We aim to adopt the highest professional standards and not to act in such a way as to compromise the Company’s integrity. 
  • We actively promote respect between our staff members in their dealings with each other and with clients and other third parties. 

Our working environment 

  • We recognise that our staff are our most important resource. We actively seek to offer our staff a positive and healthy working environment and ensure that they have rewarding careers and job satisfaction. 
  • We maintain an Employee Handbook, which sets out the rights and expectations of all members of staff.  
  • We seek to ensure that all staff have access to the training they need both for their own development and to enable them to deliver a high-quality service. Our procedures in relation to training and development can be found within Box and the BreatheHR systems, available to all employees. 
  • We consider all staff members to be equal and we aim to create a working environment which is free of unlawful discrimination. In this regard, we maintain an Equality and Diversity Policy. 

Our community 

  • In considering our impact on the community we have resolved to sponsor or otherwise support appropriate charities. 
  • As well as supporting such charities corporately, we will support our members of staff where we can in their work in support of their chosen charity and to encourage dialogue with local communities and groups for mutual benefit. 

Our clients 

  • We are committed to delivering a high level of service to all our clients. We understand that our business exists in a very competitive market and in order to retain our clients we need to deliver a professional and courteous service.  
  • Wherever possible, we take steps to promote equal opportunity in relation to access to the services that we provide. We take account of the diversity of the communities we serve in order to ensure that, subject to funding constraints, our services are accessible to all clients. 

Suppliers 

  • We are committed to eliminating unlawful discrimination and to promoting equality and diversity in our professional dealings with suppliers and other third parties and our policies for these can be found in our handbook. 
  • We endeavour to enter into clear and fair contracts with our suppliers. We commit to the timely settlement of suppliers’ invoices.  

Environment 

We are committed to behaving responsibly and to minimise our impact on the environment by:  

  • Minimising waste and adopting sensible recycling policies in respect of our paper and food consumption; 
  • Providing safe and comfortable working conditions; 
  • Minimising travel to and from client sites where avoidable; 
  • Encouraging staff to operate 100% digitally and avoid printing physical documents; 
  • Ensuring that electrical equipment and lights are off when not in use; 
  • Ensuring that heating is turned off or down outside office hours; 
  • Sourcing our materials and equipment from manufacturers and suppliers who adopt similar environmentally sustainable approaches. 

Responsibility 

Responsibility for this policy rests with the CEO and the Board, including an annual review of the policy to: 

  • Ensure that it remains up to date, compliant and relevant to the needs of the organisation and its clients 
  • Verify it is in effective operation across the practice. 

This statement was approved by the Board of Directors on 30 June 2024.